Returns & Exchanges
What are your return and exchange policies?
Within 30 days of purchase, we will gladly accept returns for anything bought on our website if you are dissatisfied with your transaction. We do not currently provide exchanges. The best course of action for a "exchange" is to start a return for your initial purchases and then reorder the items you want!
How long will my refund take and how will I be refunded?
We will give you a confirmation to the provided email address once our staff has received the item. Within 10 business days, we will credit your original payment method with the refund.
What do I do if I receive a defective product?
If you received a faulty product, please send an email with an image here, and we will be happy to help you replace the product.
What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, Amex, and also PayPal.
What do I do if my payment has been declined?
We accept credit cards including Visa, Mastercard, Amex, and also PayPal. If one of these payment methods was declined, email us here and we will help you figure out what went wrong.
I have a discount code, how do I use it?
You will be able to enter a discount code at the checkout, then the discount will be applied.
Can I use multiple discount codes on one order?
No, unfortunately it is possible to use only one discount code on one order.
How long will linen last?
Quality linen can last decades with proper care. In fact, in many parts of Europe, it is tradition for families to inherit linen sheets from their parents. That's because while cotton starts to show signs of wear after three to five years, linen is coming into its prime after a couple years of use. The reason it can outlast cotton is due to the cellulose fibres found in flax linen–they're slightly longer and wrapped tighter, which enhances their strength and longevity.
How do I wash my linen?
Wash your linen before you use it for the first time (and, hopefully, regularly after that) in a cold, gentle cycle using a mild liquid detergent only. Avoid mixing with other colors and don't overload your machine either—the more water your sheets can soak up, the better. Whether washing your linen by hand or by machine, always ensure that it is thoroughly rinsed in plenty of water to remove all traces of soap, detergent and residual soiling.
It's preferable to wash your linen in soft water. If your water is hard and has a high lime content, consider adding a softening agent, particularly when cleaning darker colors.
What detergent should I use?
Wash your linen with mild liquid detergent only, and avoid using detergents which feature colour brighteners as these formulas will weaken the fibres of your bedding and may discolour them. Also, your linens will soften naturally over time, so you can skip the fabric softener–in fact, we advise that you avoid softeners entirely as they can contain chemicals that leave residue on the linen once washed.
Will the colors fade/change/transfer?
All our linens arrive pre-washed, so they're true to color from the very first use and shouldn't transfer to other surfaces. However, we suggest washing your linen before you use it for the first time with like colors to start the softening process. Over time, some gradual fading may occur, especially if your linen is exposed to a lot of direct sunlight or laundered on hot settings. Keep your washes cold and leave to dry in the shade to best preserve their vibrancy.
How do I dry my linen?
It's best to dry your linen as naturally as possible – it's not only good for your bedding, but the environment, too. Hang your linen up to dry away from direct sunlight to avoid potential fading. If tumble-drying, keep to low settings and avoid overloading the machine. You can also remove your bedding from the line or dryer while it is ever so slightly damp as over-drying linen (especially in the sun) can cause the fabric to feel brittle.
How can I get rid of a stain?
Because linen is highly absorbent, tend to any stains immediately to avoid permanent damage. Launder with plenty of water and wash separately–being careful not to overload the machine so your sheets can soak up as much water as possible. A gentle detergent will work well to remove most stains, and for whites we suggest an oxygen-type bleach instead of a chlorine-based alternative to minimize the risk of discoloration.
What To Expect?
What do linen sheets feel like?
Buttery soft, luxurious and "feels like a hug" are all phrases that have been used to describe our linen. To the touch, natural flax linen has a weighty, tactile feel that's incredibly cozy and comforting, yet breathable enough to use year-round. If you're new to flax linen you might notice it feels slightly crisp or rigid on first arrival. That's because linen gets better over time, and starts softening upon contact with water. The more you wash and use your linen, the softer and more comfortable it will become.
Do linen sheets shed?
Linen sheets are known to sometimes shed little balls of lint or fluff. This is a completely normal part of the linen fiber's lifecycle–and in fact means your sheets are growing softer and more comfortable by shedding excess fibres. As a rule of thumb, the darker the dye, the more likely shedding will occur. This is because the dyes that are darker can lead to a greater buildup of fibres in the linen. If your Threads do start to shed, don't worry–it should settle within a few washes.
How do I soften linen sheets?
Moisture absorption is key to the unique ability of linen to soften over time. Each time your linen is washed, it becomes softer and more absorbent—no fabric softener necessary. Just be sure to not overload your washing machine so your sheets can soak up as much water as possible, and wash on a cold and gentle cycle using liquid detergent only. You may need to wash your Threads up to three times before starting to feel the buttery soft texture they’re renowned for–but trust us, it’ll be worth it. If you want to speed up this process, try adding half a cup of baking soda to your wash load or soaking your sheets in cool water and baking soda.
Will linen sheets keep me cool/warm?
Linen is comfortable all year round, keeping you cool and summer and warm in winter, so you don't have to swap your sheets as the seasons change. It’s all down to the fibers, which are longer than cotton and therefore create a looser weave within the fabric. Linen's moisture-wicking abilities play a part, too (linen can also absorb up to 20% of its own weight in moisture), wicking away perspiration and effectively regulating your body temperature–great news for anyone who gets really hot or cold at night.
What do linen towels feel like?
Crafted from an intricate waffle weave (also known as honeycomb weave), our linen towels are lightweight, luxurious and "make every day feel like a holiday," according to one reviewer. If you've ever used a Turkish-style towel, you'll be familiar with their light and airy feel–meaning they dry incredibly quickly without compromising on absorbency. Their textured waffle weave will also gently exfoliate your skin with each use and, as opposed to standard pile towels, linen towels will grow softer and more supple over time, outlasting cotton and synthetics. As they soften they may shed excess fibres–if this happens, give them a few washes to free any loose fibers. Because Bed Threads linen towels come as a generously-sized bath sheet, ensure they have access to plenty of water when washing.
Choosing The Perfect Fit For You
Is linen bedding right for me?
Linen truly is for everyone. Whether you want to elevate your space with its perfectly undone look, improve the quality of your sleep, invest in quality sheets that will last, or reduce the environmental impact of your bedding, linen will tick more than one box for most. Linen's in-built temperature-regulating abilities mean it is the perfect fit for both hot and cool sleepers, plus it's anti-static and anti-bacterial too, making it an ideal choice for anyone with skin sensitivities.
Are linen towels right for me?
For those who've only ever used cotton towels or terry towelling, linen towels can take some getting used to. Linen towels are generally lighter and flatter–meaning you can say goodbye to hours of soggy, damp towels hanging in your bathroom–while also remaining incredibly absorbent. They're a great option for those in warmer, humid climates or as summer towels when you're after something lightweight against your skin. Plus, they hang beautifully and are a revelation for those with poorly-ventilated bathrooms or limited drying space (in fact, they're perfect for towel hooks). Versatile and travel-friendly, once you've made the switch to the spa-like luxury of linen you won't look back.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. AmourLinen offer free wordwide shipping orders over $100. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What about custom or/and import duties?
Orders placed within the EU and the USA are not subject to any additional charges or taxes. When a delivery is sent to another country, customs and/or import charges are frequently levied, and any associated costs must be covered by the addressee. Unfortunately, because customs laws and import taxes differ greatly from one nation to the next, we have no control over these fees and are unable to predict what they might cost. Before placing an order, we advise you to inquire our team and we'll get back to you!
Do you offer free shipping?
AmourLinen offer free wordwide shipping orders over $100. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long until I receive my order?
All orders are handled and sent out within 1-3 business days. When the order is prepared, it will be delivered right away to your location. Our current delivery estimate is 3 to 7 business days.
Please be aware that shipping takes longer than usual during the holidays
Can I cancel my order?
We are able to cancel your order if you reach out in first 12 hours when the order has been placed.